Another Satisfied Customer: The Pursuit of Perfection in Patient Care
April 7, 2021 In his book, Why Not the Best, Georgia governor and presidential candidate James Earl (“Jimmy”) Carter, Jr. described an incident involving “the father of the nuclear navy”—Captain Hyman Rickover—who would later become a four-star admiral and the longest serving member of the U.S. armed forces in history. Then a lowly ensign, Carter was asked by the demanding captain if he had done his best while at the U.S. Naval Academy at Annapolis. Upon reflection, Ensign Carter’s honest…