Consumer’ Focus Could Cause Harm in Healthcare: Health Affairs
March 20, 2019 The current trend within the healthcare sector to think of patients as consumers or customers could have potentially harmful consequences for patients, according to healthcare policy experts writing in the March issue of Health Affairs. The article cautions against the growing tendency across the industry to conflate the concepts of “patient-centered healthcare” and “consumer-driven healthcare.” Unlike patient-centered care, which includes efforts by providers to make their care delivery system more efficient and easier for patients to navigate, consumer-driven…
